Using Everything DiSC Management to Reduce Turnover & Stress

 

CASE STUDY | Using Everything DiSC Management to Reduce Turnover & Stress

 

COMPANY
• A publicly-traded service company to the oil and gas industry, with worldwide locations
• Over 2,000 employees

PRODUCTS USED
• Everything DiSC® Management
• DiSC® Classic paper profile

CHALLENGE

From 2000 to 2008, the company experienced rapid growth. Stress levels were high as people
worked long hours to keep up with demand. Employee turnover was very high. At the many exit
interviews, human resources’ representatives kept hearing the same reason for leaving: the way
the managers and supervisors treated them.

SOLUTION

In 2005, the company decided leadership training was needed to help combat the issues with
morale and high turnover. In addition to Situational Leadership®, DiSC became a key component
of all training. DiSC training for managers and supervisors was created and implemented using
Everything DiSC® Management.

RESULTS

Although several aspects of the overall program received excellent reviews, the DiSC component
has been the piece that everyone could easily understand, see the value, and use on a day-today
basis, regardless of their responsibilities.

The original intent of the leadership program was to train managers and supervisors, but the
feedback we received was that everyone should learn DiSC. This led to a company-wide
initiative: every employee who had been with the company for more than one year would have
DiSC training. For this, we chose the DiSC Classic paper profile.

Once we had implemented DiSC training at all levels, we asked for everyone’s input on standards
for how everyone should treat each other. These standards would be applied to all staff across
the organization. We then compiled, reviewed, and edited the feedback into a one-page set of
standards that are used in all subsequent training.

As a result of their DiSC training, many employees have asked for DiSC profiles for their
significant others and family members. My client has supported this request. The International
Training Manager says, “What happens at home impacts relationships and productivity and work.
And by talking about DiSC with their spouses, they internalize the information even more. It’s a
win-win in my book.”

Everything DiSC Authorized Partner JPEG

 

 

 

 

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